“Your internet is about to be disconnected”: how to spot a scam

An unexpected call. A warning that your internet will be disconnected. Someone offering to fix the problem—if you act immediately.

When your household depends on its connection, that can sound convincing. The safest response is to pause and verify who you’re dealing with.

Recognise the pressure

Scammers impersonating internet providers may claim your connection is compromised or your computer needs urgent attention. They may ask you to install software that gives them remote access to your device. Scamwatch identifies this as an established impersonation tactic.

Treat an unexpected request to install software, share a verification code or make an urgent payment as a reason to stop and check.

Contact your provider yourself

End the conversation and contact your provider using a number from your bill or a website address you already know. Avoid using contact details supplied by the person you’re checking.

If the problem is genuine, your provider can help you establish what needs to happen next.

Already given someone access?

Disconnect the affected device from the internet. If banking details or money may be involved, contact your bank immediately using a trusted number. Use another trusted device to secure affected accounts, and get help checking the original device before using it for sensitive activity again. Scamwatch’s account-takeover guidance explains further steps.

There is no embarrassment in asking for help. These scams are designed to sound credible.

Check with Capti

Capti customer and unsure about a message? Contact us through our website before acting.