A familiar logo and a believable payment amount can make a message feel routine. Add a threat of disconnection, and it becomes easy to act before checking.
A safer habit is simple: verify the bill through a channel you already trust.
Open your account independently
Instead of following a payment link in an unexpected message, open your usual account portal or contact your provider using details from a previous bill.
Check whether the amount, billing period and payment status match your records. A discrepancy deserves a conversation before another payment.
Be cautious about changed payment instructions
If a message introduces a different bank account or an unfamiliar payment process, confirm the change directly with your provider.
The same applies to unexpected refunds. Don’t give someone remote access to your computer or log in to internet banking while they control your screen. Remote-access scams can expose accounts and personal information. Read Scamwatch’s warning.
Make verification a household habit
Anyone who helps manage your bills should know where to find your provider’s genuine contact details. Taking a moment to check should feel normal—even when a message appears convincing.
If you have already paid a suspected scammer, contact your bank promptly and report what happened to Scamwatch. Scamwatch’s account-takeover guidance includes recovery advice.
For unexpected calls about your connection, see our guide to internet disconnection scams.
Get help with a Capti bill
Something on your Capti bill doesn’t look right? Get in touch and let us help you check it.
