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Help & support
6 documentsComplaints handling
How to make a complaint, what happens next and independent help.
Customer supportPayment assistance
Eligibility, payment arrangements and the application process.
Customer supportDomestic, family & sexual violence support
Safe contact, account protection and help to stay connected.
Customer supportOutage information & assistance
How we communicate during an outage and help you get support.
Customer supportOnline safety & family friendly filters
Filtering tools, practical guidance and reporting harmful content.
Customer supportNetwork outage complaints
Reporting an outage, restoration follow-up and requests for further remedies.
Customer supportService terms
5 documentsStandard Terms and Conditions
The agreement that governs your Capti service.
Service documentPrivacy Policy
How Capti collects, uses and protects personal information.
Service documentCapti Acceptable Use Policy
Responsibilities when using the Capti network.
Service documentCustomer Service Guarantee
Telephone service protections, waivers and help with delays.
Customer supportRegulatory information
Your service documents and independent support.
Customer supportPlan summaries
5 documentsCIS Capti FTTB
Critical information for the Capti FTTB service.
Service documentCIS Capti VN-FTTB
Critical information for the Capti Vision Network FTTB service.
Service documentCIS Capti FTTP
Critical information for the Capti FTTP service.
Service documentCIS Capti HFC
Critical information for the Capti HFC service.
Service documentCIS Capti Ethernet
Critical information for the residential Ethernet service.
Service documentBilling & network
3 documentsPeering Policy
Information for networks seeking to peer with Capti.
Service documentDirect Debit Service Agreement
Your direct debit arrangements and payment responsibilities.
Service documentCapti Refer a Friend Program
Eligibility and conditions for the referral program.
Service documentNo documents found.
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