Browse help topics
Telstra Ethernet Access
From fibre installation to service configuration, find the guidance you need for Telstra Ethernet Access.
Telstra Fibre Order Categories
Telstra Fibre orders are categorised based on the scope and complexity of work required. This article includes a detailed breakdown of each category.
Telstra Ethernet Access · 2 min read2024-2025 Telstra Christmas Embargo from 20 December 2024 to 7 January 2025
Understanding the Telstra Fibre Embargo and How to Stay Connected During the Holidays
Telstra Ethernet Access · 2 min readHow to Troubleshoot Your New Capti Telstra Ethernet Access Service
How to Check Your New Capti Ethernet Access Service
Telstra Ethernet Access · 3 min readBandwidth and Interface Type mapping
Understanding Bandwidth and Interface Type Mapping
Enterprise General · 1 min readDelivering Multiple Services via Telstra Ethernet Access
This article explains Capti’s Ethernet Access service and options for provisioning multiple services over a single fibre connection.
Telstra Ethernet Access · 4 min readUtilising Mobile Access as a Backup Option for Telstra Ethernet Access
This article details Capti's mobile access backup solution integrated within Telstra’s NTU, explaining its functionality, benefits and performance expectations.
Telstra Ethernet Access · 5 min readRelocating Your Telstra Ethernet Access Service
This article outlines the process for relocating Ethernet Access services with Capti.
Telstra Ethernet Access · 5 min readService Modification and Upgrades for Telstra Ethernet Access
This article provides a guide to modifying or upgrading Ethernet Access Services with Capti, outlining the process and steps involved.
Telstra Ethernet Access · 4 min readChoosing the Right Service Assurance for Your Telstra Ethernet Access Service
This article details the Service Assurance options for Ethernet Access Services offered by Telstra, outlining the features, response times, and SLAs.
Telstra Ethernet Access · 3 min readFeasibility Study Charges Explained for Telstra Ethernet Access
This article outlines Feasibility Study Charges for Ethernet Access Services, detailing what a feasibility study is and when charges apply.
Telstra Ethernet Access · 4 min readSpecial Linkage Charges (SLC) and Fee for Service (FFS) for Telstra Ethernet Access Explained
This article explains Special Linkage Charges and Fee for Service, detailing when they apply during network setup.
Telstra Ethernet Access · 3 min readComparing nbn® TC4 to Enterprise Fibre
Let's compare NBN TC4, NBN Low CoS, and Telstra Ethernet Access Standard CoS in terms of bandwidth guarantees, performance variability, and use cases.
Enterprise General · 3 min readChoosing the Right Class of Service (CoS) for Telstra Ethernet Access
Telstra offers multiple CoS levels to prioritise your business traffic. Each option ensures your bandwidth aligns with business needs.
Telstra Ethernet Access · 5 min readPreparing for Your Telstra Ethernet Access Fibre Installation
This guide prepares businesses for the installation of Telstra Ethernet Access.
Telstra Ethernet Access · 5 min readConfiguring Your Router for Telstra Ethernet Access
Technical Guide for Configuring Ethernet Access (Standard and Premium CoS) with your own hardware
Telstra Ethernet Access · 3 min readStill have a question?
Our team can help you find the answer.