Service provider: Capti Technology Pty Ltd · ABN 57 646 331 875.
Find your terms and support options
This page brings together information about your Capti service and the help available to you.
| What you need | Where to go |
|---|---|
| Service terms, plan summaries and other documents | Terms and conditions |
| How we handle personal information | Privacy policy |
| Rules for using the network | Acceptable use policy |
| Make a complaint | Complaints handling |
| Help paying your bill | Payment assistance |
| Safe support when affected by violence | Domestic, family and sexual violence support |
| Outage updates and help | Outage information and assistance |
| A complaint about a network outage | Network outage complaints |
| Filtering tools and reporting harmful content | Online safety |
| Eligible telephone service protections | Customer Service Guarantee |
We use Capti as our customer-facing name. These customer-support policies apply to retail services supplied by Capti Technology Pty Ltd, ABN 57 646 331 875.
Independent help
If you are not satisfied with how we have handled a complaint, the Telecommunications Industry Ombudsman offers free and independent dispute resolution for eligible complaints. Call 1800 062 058 or contact the TIO online.
The Australian Communications and Media Authority publishes telecommunications industry codes and standards. The eSafety Commissioner provides online safety reporting.
Contact support@capti.com.au or 1800 022 784 if you need help finding a document or require it in an accessible format.