Now that your Capti connection is live, it's time to set up your compatible modem or router. Wondering how to get your router ready for use? No worries—it's a simple process, and this guide will help you with essential router configuration settings. As routers and their interfaces are always evolving, we'll keep this guide updated with any new information that might help.

If you don't see your specific router listed, or if additional details would be useful, feel free to contact us, and we’ll make sure to include it.

Common Router Login Addresses

Authorisation of your Modem/Router:

Capti will need to authorise your modem's MAC address on our network. If this is your first time connecting, please contact our support team to process the authorisation (it only takes a minute). And remember, if you change your modem in the future, you’ll need to let us know.

Fibre to the Building (FTTB) / VDSL2+

For FTTB connections, you’ll use an existing telephone port in your property. A VDSL2+ compatible router is required, and older VDSL1 or ADSL routers won’t work. You’ll typically find a grey or beige cable to connect from the telephone port to the DSL port on your modem. For ASUS devices, it's important to configure the modem before connecting the DSL cable. If you have issues, contact our customer service team.

Steps to configure your router:

  1. Connect your computer or phone to the modem/router via WiFi or Ethernet cable.
  2. Open your web browser (Chrome, Safari, Firefox, Edge, etc.) and enter the IP address of your device’s settings, found on a label on your modem/router. Some common login addresses are listed above.
  3. Log in using the default credentials, usually “admin” for both the username and password (check the label if these don’t work).
  4. Find the DSL connection settings (this varies by brand). While Setup Wizards may work, manual setup is often recommended, especially for Netgear devices.
  5. Input the following settings for FTTN/FTTB:
    • DSL Mode/Interface Type: VDSL
    • Internet Connection Type: Dynamic, IPOE, or DHCP
    • No VLAN ID
    • Obtain IP Address Automatically
    • Enable SRA (if available)
    • ISP does not require a username/password (if this option is present)
  6. Leave other settings at their default values. 
  7. Finalise the configuration, power off the modem/router, and wait 10 minutes before restarting.
  8. Test your internet connection. If you experience issues, contact our customer support team.

For All other Connection Types (including Ethernet, FTTP, G.HN/G.Fast, HFC/Coax and Fixed Wireless)

For other connection types, the setup is generally similar. These connections will have an Capti network device installed at your location, and cable setup depends on your specific Capti service type. We have connection guides for each service type to help with hardware setup.

Steps to configure your router:

  1. Plug in all relevant cables and Capti devices. The "WAN" port on your router is where the Capti device connects.
  2. Connect your computer or phone to the modem/router using WiFi or Ethernet cable.
  3. Open your web browser and type the router’s IP address, as listed on a label on your modem/router or from the addresses provided earlier.
  4. Log in with the default credentials (usually “admin” for both username and password).
  5. Locate WAN settings (this may vary by brand). Setup Wizards may work, but manual configuration is often simpler.
  6. Input the following settings:
    • DSL Mode/Interface Type: Ethernet WAN
    • Internet Connection Type: Dynamic, IPOE, or DHCP
    • No VLAN ID
    • Obtain IP Address Automatically
    • Operation Mode: Wireless Router Mode (if available)
  7. Leave other settings at their default values. 
  8. Finalise the setup, power off the modem/router, wait 10 minutes, and turn it back on.
  9. Test your connection. If there are issues, contact our customer service team.

Frequently asked questions

What’s my internet username and password?

Capti does not have a username/password login for our internet connections. Gone are the username and password days of ADSL. This applies to every type of connection. There will be specific router settings that will bypass the need to enter a username/password.

Can I bring a router from another ISP?

In most cases, yes! Most modems and routers provided by different internet service providers (ISPs) are able to be used with an Capti service.

If your router is from another service provider, or an old VDSL2+ modem router, then sometimes there may be additional tweaks to establish a connection. Some ISP’s lock their routers to their service, but most do not. If you’re wanting to use another service provider’s router and aren’t able to make the changes in the guide or update the firmware, then call our Customer Service team. We may have a few tips and tricks to resetting the modem router so it can work.