Q: What is the nbn’s Fibre Connect Initiative?
The nbn’s Fibre Connect Initiative aims to enhance Australia's internet infrastructure by connecting more households and businesses to high-speed fibre internet, transitioning from older copper networks to a direct fibre connection. This initiative supports the provision of high-speed, reliable internet across Australia, allowing businesses to select from eligible nbn business fibre plans.


Q: What exactly is Fibre Internet? 
Fibre Internet utilises optical fibre cables to transmit data via light waves, offering superior speed and reliability compared to traditional copper cables. It consists of two key components: the optical fibres themselves and the last mile technology. These cables are not affected by water, weather, or electrical interference, making fibre internet exceptionally reliable and fast, ideal for businesses dependent on cloud applications and large file transfers.


Q: How reliable is Fibre internet for businesses?
Fibre internet is highly reliable for businesses, as it is less susceptible to adverse weather conditions and physical damages than copper-based services. This reliability ensures your business internet remains operational in various conditions.


Q: Can you explain the differences between FTTN, FTTC, and FTTP?

  • FTTP (Fibre to the Premises): Delivers high-speed internet directly to homes and businesses using pure fibre-optic technology, offering the fastest and most reliable connection.
  • FTTN (Fibre to the Node): Utilizes fibre-optic cables to a neighborhood node and copper cables for the remainder of the connection, with speed affected by the copper quality and distance from the node.
  • FTTC (Fibre to the Curb): Similar to FTTN but with fibre running closer to the premises, offering faster speeds due to the shorter copper connection.


Q: How can I find out if my business is eligible for an nbn FTTP fibre upgrade?
Use the Service Qualification tool on the provider's website, such as Capti's, to check if your business address is eligible for a Fibre Upgrade.


Q: What if Fibre is not available at my business currently?
You can choose from other available plans until fibre becomes accessible at your location. Providers offer various plans suitable for different technologies.


Q: Is there any upfront payment or contract commitment for fibre installation? 

No installation charge is required for upgrading to Fibre; installation is free. Options for month-to-month and contract plans are available based on your business needs.


Q: What does the transition to FTTP involve during installation? 

The transition process depends on your current connection and location eligibility for an upgrade. You might be able to switch to Capti on your existing technology while awaiting fibre upgrade, ensuring a seamless transition.


Q: What if I already have FTTP at my business? 

If your business already has FTTP, you can immediately choose from the available Capti fibre plans.


Q: What is required for an FTTP connection? Requirements depend on whether your site already has FTTP or needs upgrading. An eligible service order through Capti can trigger a build for sites ready for an upgrade.


Q: Do I need a new modem/router for FTTP? 

Yes, you'll need a modem/router compatible with fibre connections and the chosen speed tier.

For more detail, read about checking nbn FTTP upgrade eligibility. Explore business fibre options for your location.