Now that your Vision FTTB connection is live, it's time to set up your compatible modem or router. Wondering how to get your router ready for use? No worries—it's a simple process, and this guide will help you with essential router configuration settings. 

Vision FTTB (Fibre to the Building) connections leverage VDSL2+ technology and the existing telephone port in your property to deliver high-speed internet. To get started, you’ll need a VDSL2-compatible modem/router, as older VDSL1 or ADSL models are not suitable. You’ll typically find a grey or beige cable to connect from the telephone port to the DSL port on your modem. For ASUS devices, it's important to configure the modem before connecting the DSL cable. If you have issues, contact our customer service team.

Steps to configure your router:

  1. Connect your computer or phone to the modem/router via WiFi or Ethernet cable.
  2. Open your web browser (Chrome, Safari, Firefox, Edge, etc.) and enter the IP address of your device’s settings, found on a label on your modem/router. Some common addresses are listed at the bottom of this article.
  3. Log in to the device settings from this page. The most common username is admin and most common passwords are admin or password. If these don't work, check the sticker on the back of the device for these credentials.  
  4. Find the DSL connection settings (this varies by brand). While Setup Wizards may work, manual setup is often recommended, especially for Netgear devices.
  5. Input the following settings for FTTB:
    • DSL Mode/Interface Type: VDSL
    • Internet Connection Type: Dynamic, IPOE, or DHCP
    • No VLAN ID
    • Obtain IP Address Automatically
    • Enable SRA (only applies where this is an option)
    • ISP does not require a username/password (if this option is present)
  6. Leave other settings at their default values. 
  7. Finalise the configuration, power off the modem/router, and wait 10 minutes before restarting.
  8. Test your internet connection. If you experience issues, contact our customer support team.

Frequently asked questions

What’s my internet username and password?

Capti does not have a username/password login for our internet connections. Gone are the username and password days of ADSL. This applies to every type of connection. There will be specific router settings that will bypass the need to enter a username/password.

Can I bring a router from another ISP?

In most cases, yes! Most modems and routers provided by different internet service providers (ISPs) are able to be used with an Capti service.

If your router is from another service provider, or an old VDSL2+ modem router, then sometimes there may be additional tweaks to establish a connection. Some ISP’s lock their routers to their service, but most do not. If you’re wanting to use another service provider’s router and aren’t able to make the changes in the guide or update the firmware, then call our Customer Service team. We may have a few tips and tricks to resetting the modem router so it can work.

Common Router Login Addresses

Please be aware that the login requirements for every BYO router may vary. If the instructions above do not work, or if you have set a password and cannot recall it, you can try performing a factory reset. To do this, hold down the reset button on your router for approximately 8 seconds, or until the router's lights begin to flash. This will restore the default username and password. If the issue persists, refer to your router's manual for further assistance.