Browse help topics
Troubleshooting
Explore help articles tagged Troubleshooting.
4 guides
We Detected Multiple MAC Addresses on Your Service
This article explains how to resolve notifications from Capti about multiple MAC addresses detected on your service, ensuring only the WAN MAC address of your router is visible.
Internet General Help · 4 min readUnable to Access SSL Sites Such as Banking, Email, and More?
This article provides troubleshooting steps for resolving issues accessing secure SSL websites like online banking and email services.
Internet General Help · 4 min readHow to Run a Traceroute on macOS and Windows
This article explains how to run a traceroute on macOS and Windows to diagnose network issues and understand the path your data takes to a destination.
Internet General Help · 2 min readWhy Can't I Access Webpages or Streaming Services?
Why Can't I Access Webpages or Streaming Services?
Internet General Help · 1 min readStill have a question?
Our team can help you find the answer.