If you're experiencing disruptions with your internet connection, it may be due to an NBN network outage in your area. Before troubleshooting your equipment, it's always a good idea to check whether there is a known issue in your area that could be affecting your service.

Here’s a quick and easy way to check for NBN outages:

Step 1: Visit the NBN Network Status Page

To find out if there's an active outage in your area, visit the official NBN Network Status page:
Check NBN Network Status

Step 2: Enter Your Address

On the NBN Network Status page, you'll be prompted to enter your address. This will allow NBN to check for any known outages or planned maintenance affecting your location.

Step 3: Review the Results

After entering your address, you'll see one of the following outcomes:

  • No known issues: This means there is no outage reported in your area, and you may need to troubleshoot your equipment.
  • Current or planned outage: If there is an ongoing or scheduled outage, details will be provided, including expected restoration times.

What to Do If There Are No Reported Outages

If there are no reported outages, the issue could be related to your modem/router or internal network. You can try the following troubleshooting steps:

  • Restart your modem/router by turning it off for 30 seconds and then back on.
  • Check all cables and connections to ensure they are securely connected.
  • Verify whether other devices in your home can connect to the internet.

If these steps don’t resolve the issue, feel free to contact our support team for further assistance.