The timeline for a technician visit depends on several factors:

  1. Fault Approval:
    A technician visit can only be booked once NBN has confirmed a fault with your service. After the fault is verified, we will be provided with available appointment slots from NBN.
  2. Typical Wait Time:
    For standard fault-related issues, technician visits are usually scheduled within 2 business days from when the fault is raised.
  3. Complex Work:
    If more complex work is needed, multiple technician appointments may be required, which could extend the time needed to resolve the issue.
  4. New Installations:
    For new customers requiring an installation, technician appointment times can vary significantly, typically ranging from 1 to 5 weeks depending on NBN’s availability. We will book the earliest available appointment based on their scheduling.

Please note that technician visit times can vary based on the specifics of your service. We work to schedule these visits as quickly as possible to ensure any issues are resolved promptly.