When you're switching your internet from NBN to Capti's Vision Network's FTTB (Fibre to the Building) service, you might wonder why a technician needs to come to your place. It may seem like everything should be done remotely, but there’s a good reason why we send a professional. Here’s a simple explanation of why a visit is needed and what the technician will do.

1. Different Networks, Different Equipment

NBN and Vision Network use different technologies and equipment, so your connection needs to be physically moved to Vision’s equipment for everything to work.

2. Moving the Line

The technician’s main job is to move your line in the building’s communications room (also known as the MDF). This room is typically located in the basement of your building, and it’s where all the cables from different internet providers are connected. The technician will switch your line from the NBN equipment to Vision Network's equipment. This step is important because it ensures you’re connected to the Vision Network system.

3. Ensuring Everything Works

After moving your line, the technician will make sure your new internet connection is working perfectly up to your telephone socket, all ready for you to connect your modem. This ensures you have a reliable and fast internet connection from the moment the switch is made.

In Summary:

  • Different networks mean different equipment, so your connection needs to be moved.
  • A technician will physically switch your line from NBN to Vision Network in the building’s communications room (MDF).
  • They’ll test everything to make sure your internet is working smoothly before they leave.

Note: The technician’s job is to connect your service. They won’t set up your modem. If you need help with your modem setup, feel free to call Capti for assistance.