As of September 2024, you can keep your Telstra BigPond email address after closing your Telstra account for free for the first 12 months. After that, a fee of $79 per year applies. To retain your email address, simply inform Telstra when closing the account. For more information, refer to Telstra's support page.

Consider Cloud-Based Email Alternatives

For more flexibility and freedom from ISP-tied email services, we recommend switching to a cloud-based provider like Gmail, Outlook.com, or Yahoo Mail. These services allow you to keep your email account regardless of your ISP, offering greater portability and long-term convenience. By switching to a cloud email service, you’ll avoid the hassle of changing your email address when switching ISPs.

When transitioning to a new email service, it’s a good idea to email your contacts and inform them of your new email address to ensure seamless communication.

How to Set Up Your BigPond Email Account

If you wish to continue using your BigPond email, here’s a general guide on how to configure it using POP3 settings:

Account Type: POP3

Incoming Server Details:

  • Server address: mail.bigpond.com
  • Port: 995
  • Encryption: SSL

Outgoing Server Details:

  • Server address: mail.bigpond.com
  • Port: 465 (recommended) or 587
  • Authentication: Yes
  • Encryption: SSL

Username & Password:

  • Username: Your Telstra email address (@bigpond.com, @bigpond.net.au, or @telstra.com)
  • Password: Your Telstra email password (case-sensitive)

Additional Setting:

  • Ensure "Outgoing server requires authentication" is ticked.

Capti does not offer support for setting up or managing BigPond email accounts. For assistance with configuring your BigPond email, please contact Telstra support directly.