Capti VN-FTTB (Vision Network-Fibre to the Building) is a high-speed broadband service that utilizes fibre optic and other network equipment installed in the basement of multi-dwelling buildings. The service is delivered by Capti over the Vision Network, Vision Network are a leading provider of broadband networks with over 400,000 premises across Australia. VN-FTTB enables communication between the customer's premises and the wholesaler's equipment using existing copper wires within the building.
The service is prepaid, and bills are not issued. A monthly invoice will be generated for your records, accessible through Your Account online at https://myaccount.capti.com.au/. By acquiring and using the service, you agree to the automatic direct debit of your monthly service from your nominated credit.
VN-FTTB Bundle plans are provided on a no lock-in contract basis. Customers can terminate the service by providing 30 days' notice. Please refer to the Minimum Total Cost applicable in the Information about Pricing section.
| Plan | M | L | XL |
|---|---|---|---|
| Speeds | 100/40 Mbps | 250/40 Mbps | 990/50 Mbps |
| Pre-paid Monthly | $69.00 | $89.00 | $109.00 |
| Monthly Data | Unlimited | Unlimited | Unlimited |
| Min Cost – 1 mth | $69.00 | $89.00 | $109.00 |
| Typical Evening Download Speed: | 95 Mbps | 170 to 250 Mbps | 250 to 990 Mbps |
| Typical Evening Upload Speed | 35 Mbps | 25 to 40 Mbps | 25 to 50 Mbps |
| Activation Fee | $0 | $0 | $0 |
| Delivery Technology | VDSL2+ | G.Fast | G.Fast |
| Optional Modem fee | BYO | BYO | BYO |
Capti VN-FTTB is available only in selected buildings. To check for availability, please use the address checker at www.capti.com.au.
Typical evening download speed is measured between 7pm and 11pm. Typical evening upload speed is estimated by reference to the maximum upload speed for the plan. Actual throughput speeds may be slower and could vary due to various factors including interference, customer cabling and equipment, download source, and quality and distance of in-building copper.Please be aware that G.Fast services have recently become available, and as of now, we do not possess information regarding the typical evening speeds. Once we acquire this data, we will promptly update this document. In the meantime, the expected speed range has been provided.
The standard Monthly Charge and Setup pricing stated in the Information about Pricing section are based on new customers agreeing to waive the Customer Service Guarantee (CSG).
To establish a connection between your devices and the Capti VN-FTTB Broadband service, you will require a compatible modem: For the Fast 100 plan, you will need a VDSL2+ compatible modem. For the Faster 250 and Faster 1G plans, our technician will install a G.Fast NTU device, which features an Ethernet WAN port. In this case, you will need a modem that is compatible with an Ethernet service (RJ45).
In some cases, Capti may also provide a Network Termination Unit (NTU) depending on your building.
To install the necessary VN-FTTB equipment at your address, a technician appointment is required. On the day of installation, you or an authorized person who is at least 18 years old must be present at home for the technician visit. Once you have placed your order will notify you of the installation appointment's date and time.
On the date of the installation, a technician will arrive at the Main Distribution Frame in the customer’s building and connect the copper pair cable from the customer’s side (MDF “B”) to the VN-FTTB equipment (MDF “A”). The technician will make sure the supplied equipment between customer’s premises and the VN-FTTB head end equipment is connected correctly before the service can be marked as active. Capti’s responsibility and demarcation point is the Main Distribution Frame (MDF). Capti is not responsible for the in-building cabling.
After the VN-FTTB service is activated, if you currently have any other services such as phone or internet at your premises, you need to contact your current provider to cancel those services. This step ensures that you won't receive any additional bills. We recommend checking with your current phone and/or internet service provider about any contractual commitments and termination/disconnection fees associated with your current services. Capti is not responsible for these charges. If you are porting your existing phone number to Capti, please refrain from canceling your phone service until the number has been successfully ported.
Usage Information: You have the ability to track the usage of your Broadband and Voice Service by logging into Your Account on the Capti website at www.capti.com.au
Priority Assistance: Capti does not provide Priority Assistance services.
Customer Support: If you require assistance, you can reach out to our Customer Service team.