Capti FTTB HFC (Fibre to the Building - Hybrid Fibre Coax) is a high-speed broadband service that utilizes fibre optic, coax and other network equipment installed in the building of multi-dwelling buildings. It enables communication between the customer's premises and the wholesaler's equipment using existing fibre cabling within the building.
The service is prepaid, and bills are not issued. A monthly invoice will be generated for your records, accessible through Your Account online at www.capti.com/account. By acquiring and using the service, you agree to the automatic direct debit of your monthly service from your nominated credit card.
FTTB HFC Bundle plans are provided on a no lock-in contract basis. Customers can terminate the service by providing 30 days' notice. Please refer to the Minimum Total Cost applicable in the Information about Pricing section.
| Plan | M | L | XL |
|---|---|---|---|
| Speeds | 50/20 Mbps | 100/40 Mbps | 200/50 Mbps* |
| Pre-paid Monthly | $49.95 | $59.95 | $89.95 |
| Monthly Data | Unlimited | Unlimited | Unlimited |
| Min Cost – 1 mth | $49.95 | $59.95 | $79.95 |
| Typical Evening Download Speed: | 50M | 95M | 195M |
| Typical Evening Upload Speed | |||
| Activation Fee | $0 | $0 | $0 |
| Optional Modem fee | New Modem $99 Upfront | ||
Capti FTTB HFC is available only in selected buildings. To check for availability, please use the address checker at www.capti.com/fttb.
Typical evening download speed is measured between 7pm and 11pm. Typical evening upload speed is estimated by reference to the maximum upload speed for the plan. Actual throughput speeds may be slower and could vary due to various factors including interference, customer cabling and equipment, download source, and quality and distance of in-building copper.
The standard Monthly Charge and Setup pricing stated in the Information about Pricing section are based on new customers agreeing to waive the Customer Service Guarantee (CSG).
Capti provide a Network Termination Unit (NTU) with a gigabit LAN port. You will require a Ethernet Modem Router to connect to your service and use Wi-Fi.
Capti’s responsibility and demarcation point is the LAN port on the NTU. Capti is not responsible for any cabling beyond that point.
If you already have a Capti NTU in your apartment you simply need to connect your Modem Router to the Ethernet port once your service has been activated.
If your address doesn't already have a Capti NTU installed, Capti will send you a NTU by post. Once you receive the NTU follow the Self Setup Guide to connect the NTU and then connect your Wi-Fi Modem Router to the NTU.
If you encounter any issues during the self-installation process, our customer support team is available to assist you.
If you have opted for a professional installation of the NTU, a technician will visit your home on the scheduled installation date. They will bring the necessary NTU equipment with them, eliminating the need for any postal delivery. During the installation, the technician will carefully install the NTU and conduct testing to ensure that the service is functioning correctly. It is their responsibility to ensure that all Capti-supplied equipment is connected accurately before activating the service.
After the FTTB HFC service is activated, if you currently have any other services such as phone or internet at your premises, you need to contact your current provider to cancel those services. This step ensures that you won't receive any additional bills. We recommend checking with your current phone and/or internet service provider about any contractual commitments and termination/disconnection fees associated with your current services. Capti is not responsible for these charges. If you are porting your existing phone number to Capti, please refrain from canceling your phone service until the number has been successfully ported.
Usage Information: You have the ability to track the usage of your Broadband and Voice Service by logging into Your Account on the Capti website at www.capti.com.au
Priority Assistance: Capti does not provide Priority Assistance services.
Customer Support: If you require assistance, you can reach out to our Customer Service team.