Customer Acknowledgement
Customer service guarantee waiver
The Customer Service Guarantee (CSG) sets a minimum performance standards relating to telephone services. The CSG is administered by the ACMA and more information can be found here: Customer Service Guarantee
In accordance with the Telecommunications (Customer Protection and Service Standards) Act 1999 (Cth), and the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2), Capti proposes that you waive your protection and rights in full for the services to be supplied by Capti. As a customer, you are not obliged to waive your protections or rights in full, however you acknowledge that Capti reserves its right not to provide you with a service should you not agree to waive your protections and rights in full.
The protection and rights set out in the CSG which we propose that you waive include:
damages for breach of performance standards;
time for payment of damages for breach of performance standards;
right of contribution;
guaranteed maximum connection periods;
guaranteed maximum rectification period;
information to be given to customers; and
making and changing appointments.
Applicable Capti policies and Terms and Conditions
The following Capti policies and applicable Critical Information Summary apply to the services supplied by Capti to you. All equipment installed at your premises by Capti shall remain the property of Capti unless purchased outright. Capti collects, stores and discloses your information in accordance with our Privacy Policy.
The legal relationship between Capti and you shall be governed by the operation of section 479(2)(b) of the Telecommunications Act 1997 (Cth), therefore the terms and conditions on which the services are supplied by Capti will be those set out in our Terms and conditions and no contract, agreement nor other legally binding relationship shall be created between us.
Each of the documents referred to above may be found at www.capti.com.au
Customer acknowledgments*
I agree to waive my protections and rights under the Customer Service Guarantee. I agree to Capti Internet’s Privacy Policy. I have read and understood all the statements above and wish to proceed with my application.
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